Your team is your office's most valuable asset. Patients value relationships with you and your team more than the treatment you provide to them. As the leader of your practice, you want to ensure that your team is working together. But teamwork does not happen on its own.
By focusing on building a great team environment you can set your team and office up for success. Here are our top 4 tips for building a great team:
Lead by example
You are the leader of your practice. If team building is not important to you, it won't be important to your team. A healthy, thriving, positive and upbeat office is what separates the great dental offices from the good ones.
Being open and transparent with your team is key to your office's success. Hold morning huddles for 20-30 minutes every morning before you see patients. Use this time to help everyone get acquainted with the schedule for the day. You might discuss items like - Who is on your schedule? Are there any emergencies that need to be dealt with immediately? Is there any other important information you should know regarding your office or the patients?
It's important that every team member understands their ‘why’ - purpose - to helping the office be successful. If a team member seems to be struggling or not excited, set up a one on one meeting with them. Be open and listen to their concerns. By helping your team members understand their purpose, they will understand how important they are to the office's success.
One of the best things you can do is celebrate your team! They work hard day in and day out to help patients. By celebrating your team's success, personal or professional, they will feel appreciated for everything that they do.
Team communication and encouragement are keys to building a strong office, ultimately leading to a flourishing patient schedule. By incorporating even only a few of the tips above, you can eliminate many gray areas that can lead to misinterpretation and derail team building. In the end, you will have a happy, thriving team that is focused on providing the best patient care.