Dental school teaches you that putting patient care above all else is the standard. But as Dr. Bill Bloink realized, there is something else that is equally as important. Being a good leader to your team matters just as much. This is a lesson that clicked early on for Dr. Bloink, a Heartland Dental supported doctor, and one that changed the trajectory of his practice for the better.
Building a culture of excellence
At a conference, Dr. Bloink had the good fortune of hearing a speaker who changed everything: “Your customers will never love your company until your employees love it first.” With those words, something clicked for Dr. Bloink, and he realized that there was something he should care about just as much about as his patients—his own team.
This shift in thinking led to Dr. Bloink changing his leadership strategy, focusing on empowering the members of his team, instead. And because of his affiliation with Heartland Dental and a supported practice, he had access to leadership coaching, advanced educational opportunities, and operational support systems that allowed him to make meaningful change.
Dr. Bloink was able to leverage this support to cultivate a collaborative culture where his team members felt valued, worked together seamlessly, and genuinely enjoyed their work environment.
The impact was remarkable:
- Stronger Team Culture – A positive and engaged team worked together efficiently, creating a supportive and fulfilling workplace.
- Enhanced Patient Experience – Patients received better care from a motivated team, leading to higher retention and increased word-of-mouth referrals.
- 500% Revenue Growth – As more people heard about the exceptional care and team-driven approach, demand surged.
Dr. Bloink’s success proves that leadership isn’t just about making decisions; it’s about fostering an environment where both the team and patients thrive. When that happens, revenue follows.
If you’re ready to take your dental practice to new heights, schedule a conversation today to see how Heartland Dental can support your growth.
Listen to more real-life success stories of Heartland Dental affiliated doctors here.